Front Desk / Customer Service Officers Needed For Urgent Employment

Cypress Leasing and Investments Nigeria Limited – We are an Asset Finance company primarily in the bspecialists in project finance for a wide range of projects. Our specialist teams are experienced in project financing across a range of industries including, energy, oil, and gas, transportation and aviation.
We are recruiting to fill the position below:
Job Position: Front Desk / Customer Service Officer
Job Location:
Job Description
Receive Visitors:

  • Greet visitors appropriately
  • Determine visitors needs in a professional manner
  • Maintain visitors’ register
  • Offer refreshments to visitors where appropriate
  • Direct visitors to contact person/appropriate meeting room
  • Ensure backup when absent from reception table
  • Ability to maintain composure with difficult consumers. Must remain professional at all times

Answer Phone Calls:

  • Answer phone calls in a timely and polite manner
  • Determine purpose of the call
  • Deal with visitors queries and provide correct information
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Manage Mail/Customer Service:

  • Reply electronic mail and sort all paper mails accordingly.
  • Prepare outgoing mail for pick up or courier
  • Organize courier deliveries
  • Perform live chat and email correspondence with customers.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
  • Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/Finance
  • Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
  • Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
  • Handle ALL customer related issues with proper guidance from Management
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Monitor Security:

  • Monitor people coming & going through the reception doors
  • Issue visitor passes where appropriate
  • Be aware of & report suspicious activity.

Organise Meetings:

  • Book meeting room
  • Inform participants
  • Set up meeting with necessary refreshments & equipment
  • Organize catering for meeting

Secretarial Support:

  • Prepare correspondence & documents
  • Organise mailings
  • Schedule & follow up on appointments
  • Maintains customer records by updating account information.

Reception Area Maintenance:

  • Keep reception area clear & neat
  • Maintain & organize reading materials
  • Any other schedule or work as deyermined by your supervisor or management.

How to Apply
Interested and qualified candidates should send their CV to: clearly indicating the “Job Title” as the subject of your mail.

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