Can you provide top-notch technical support and problem-solving for end-users?
We are seeking a dedicated and knowledgeable IT Support Specialist to join our dynamic IT team at PS Defense Corporation.
As an integral part of our organisation, you will have the opportunity to use your troubleshooting skills, provide exceptional customer service, and contribute to the smooth operation of our IT systems.
If you cope in a fast-paced, collaborative environment and have a passion for technology, we’d love to hear from you on the job posting below.
Job Description
- Location: St. John’s, NL
- Terms of Employment: Permanent employment, Full time
- Salary: 29.00 to 33.00 hourly (To be negotiated) / 35 to 40 hours per week
- Start Date: Starts as soon as possible.
- Vacancy: 1 Vacancy.
- Work Time: Day, Morning
- Benefits: Health Benefits
- Verified: Verified by Job Bank..
Advertised until: 2024-02-08
Overview
Languages: English
Education: Secondary (high) school graduation certificate or equivalent experience
Experience: 1 year to less than 2 years
Responsibilities:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organise and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Provide customer service.
- Perform Web-server backup and recovery operations.
Job Requirements
Educational Background: A bachelor’s degree in computer science, information technology, or a related field is often preferred. However, some positions may consider candidates with relevant certifications and work experience instead of a degree.
Technical Skills: Strong knowledge of operating systems (Windows, MacOS, Linux), hardware components, and common software applications. Experience in troubleshooting issues related to network connectivity, printers, and email systems. Familiarity with remote support tools and ticketing systems.
Customer Service Skills: Excellent communication and interpersonal abilities are essential for effectively assisting end-users with technical problems. The ability to patiently and clearly explain technical solutions to non-technical users is crucial.
Critical Thinking Abilities: Candidates should be skilled at diagnosing and resolving technical issues in a fast-paced environment, often under tight deadlines. Strong analytical and critical thinking skills are valuable.
Certifications: Relevant technical certifications, such as CompTIA A+, CompTIA Network+, or Microsoft Certified Professional (MCP), can enhance a candidate’s qualifications.
Experience: Entry-level IT support roles may require minimal work experience, while mid-level or senior positions may seek candidates with a proven track record of providing technical support and working with various IT systems.
Flexibility and Availability: Willingness to work flexible hours, participate in on-call rotations, and provide after-hours support when necessary.
Job Qualification
Education in Computer Science or IT: A degree or diploma in computer science, information technology, or a related field is typically a foundational requirement for aspiring IT support specialists. This educational background provides a solid understanding of fundamental IT concepts and principles.
Relevant Certifications: Obtaining industry-recognized certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE) demonstrates a commitment to professional development and validates your expertise in specific IT areas.
Technical Proficiency: A strong command of technical skills including hardware and software troubleshooting, network administration, and system configuration is essential for IT support specialists. Proficiency in operating systems such as Windows, macOS, and Linux is also beneficial.
Problem-Solving Abilities: IT support specialists should possess solid problem-solving capabilities to diagnose and resolve technical issues efficiently. The ability to analyse complex problems, think critically, and develop effective solutions is crucial in this role.
Excellent Communication and Customer Service Skills: Effective communication is key in IT support, as specialists need to convey technical information clearly to non-technical users. Exceptional customer service skills, patience, and empathy are also important for delivering support in a helpful and customer-oriented manner.
These qualifications, combined with staying updated with the latest technologies and tools in the IT industry will serve just right.
Additional Information
Security and safety: Criminal record check
Transportation/travel information: Own vehicle
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Sitting
Own tools/equipments:
Computer
Printer
Internet access
Cellular phone
Personal suitability:
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Team player
Ability to multitask
Time management
Benefits:
Health benefits
Health care plan
Who can apply for this job:
Canadian citizens and permanent or temporary residents of Canada.
Other candidates with or without a valid Canadian work permit.
How To Apply
By email:
jobs@psdefense.com
How-to-apply instructions:
Here is what you must include in your application:
Cover letter
Letter of recommendation
This job posting includes screening questions. Please answer the following questions when applying:
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Frequently Asked Questions
Q: What does an IT support specialist do?
A: IT support specialists provide technical assistance to end-users and organisations, addressing hardware, software, and network issues. They troubleshoot and resolve technical problems, install and configure software and hardware, and offer technical guidance to users.
Q: How important are communication and customer service skills for IT support specialists?
A: Communication and customer service skills are crucial for IT support specialists. They need to effectively convey technical information to non-technical users, exercise patience, and demonstrate empathy when assisting end-users with technical issues.
Q: What are the career prospects for IT support specialists?
A: IT support specialists are in demand across various industries, as organisations increasingly rely on technology. With the continual advancement of technology, there are opportunities for career growth and expertise in areas such as cybersecurity, cloud computing, and network administration.